Privacy Policy
Last updated: January 15, 2026
1. Data Controller
Stefna San Luis Potosí, S.A. de C.V., with registered address at Av. Venustiano Carranza 1875, Col. Polanco, C.P. 78250, San Luis Potosí, S.L.P., Mexico, is responsible for the processing of your personal data in accordance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulations.
2. Personal Data We Collect
To provide our financial advisory and government support management services, we collect the following personal data: full name, email address, phone number, postal address, basic financial information (income, expenses, debts), official identification data (CURP, INE), and information about your employment and family situation. This data is provided directly by you when completing contact forms, consultation requests, or during advisory sessions.
3. Purposes of Data Processing
Your personal data will be used to: (a) provide personalized financial advisory services; (b) evaluate your eligibility for government support programs; (c) follow up on previous inquiries and requests; (d) send relevant information about workshops, programs, and financial support opportunities; (e) comply with legal and regulatory obligations before CNBV, CONDUSEF, and other competent authorities; (f) improve the quality of our services through anonymized statistical analysis.
4. Data Transfers
Stefna San Luis Potosí may transfer your personal data to: federal and state government institutions for the management of social support programs, regulated financial entities when necessary for service provision, and technology providers that support us in secure information storage. All transfers are carried out in compliance with the LFPDPPP and under strict confidentiality agreements.
5. ARCO Rights
You have the right to Access, Rectify, Cancel, or Oppose (ARCO rights) the processing of your personal data. To exercise these rights, you may send a request to privacidad@stefnasanluispotosi.com or submit it at our offices. The request must contain: full name, address, copy of official identification, clear description of the right you wish to exercise, and the personal data involved. We will respond within a maximum period of 20 business days in accordance with current legislation.
6. Security Measures
We implement administrative, technical, and physical security measures to protect your personal data against damage, loss, alteration, destruction, unauthorized use, access, or processing. These measures include data encryption in transit and at rest using TLS 1.3 protocols, role-based access controls, periodic security audits by independent firms, quarterly staff training, and daily information backups on redundant servers.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience. For detailed information about the types of cookies we use, their purposes, and how to manage them, please refer to our Cookie Policy available on this website.
8. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Modifications will be published on this page with the date of the last update. We recommend reviewing this policy periodically to stay informed about how we protect your personal data. In case of substantial changes, we will notify you by email.
9. Contact
For any questions, comments, or requests related to this Privacy Policy or the processing of your personal data, you may contact us at: privacidad@stefnasanluispotosi.com or by phone at +52 444 812 3456, extension 102. Our business hours are Monday through Friday, 9:00 AM to 6:00 PM (Central Mexico Time).